11.4.3 ICT Directorate
- The ICT Directorate shall provide technical support to all user departments as provided below:
- Provides technical assistance in the development of specifications for any ICT equipment, softwares, or services,
- Provides technical assistance in the identification of user departments’ ICT needs,
- Receives feedback from users on ICT equipment, softwares, and service utilization,
- Ensures and verifies that supplied ICT equipment, softwares, or services comply with the approved ICT specifications, standards, and guidelines;
- Ensures that installation and configuration of any procured ICT equipment, software, or service complies with the approved ICT specifications, standards, and guidelines,
- Maintains an updated inventory of all ICT hardwares and softwares indicating their life cycle, and
- Provides support for bulk procurement of commonly used ICT equipment and softwares as per the University’s needs.